Dear patients

It won’t be long before we can open safely.

Our first appointments might be priority treatments. We might not be able to provide all care from the start.

Due to COVID-19 outbreak, we are assisting patients remotely.

we will update you with re-opening of our dental practice.

 

At MBDENTAL / Mornington Dental Surgery, in the line with government advice on social distancing, we try to avoid unnecessary risk for our patients as well as our staff members.

 

The first level of support for patients with urgent dental:

If you are in pain and need urgent dental care or have any concerns regarding any dental or oral health, please do not hesitate to reach us by email or phone and we will do our very best to help

We would like to fill up the "emergency Form" as well as "medical Form" on top of this page which will be triaged. Clinician attempts to resolve the problem with AAAs: Advice-Analgesia-Antimicrobials (where appropriate) and follow up with patient as appropriate.

 

If triage is successful: there is no further action required

The second level of support for patients with urgent dental:

In case of unsuccessful triage unsuccessful: patient will be assets again. which means that we need you to fill up the above forms again. If your need can manage in our practice, we would arrange appointment with our dentist. Please be aware that dental treatments at this moment are limited. face-to-face consultation and treatment that should only be provided following the remote risk assessment and triage of the patient. This stage subject to availability of adequate PPE.

However, if the procedure needs AGPs (aerosol generating procedures) you may need to be asked to phones NHS 111 - referred to Dental Triage. (When delivering care, aerosol generating procedures should be avoided if possible).

 

Dental Triage Patient is triaged over phone, if patient meets criteria for urgent care they will be directed to appropriate service (Urgent Dental Care Hubs will triage patients again before accepting them for treatment)

 

 

PLEASE be aware that this pathway reserved only for urgent dental care.

The range of conditions provided for by local integrated UDC systems (primary care, secondary care and A&E) is likely to include, but is not limited to:

  • life-threatening emergencies, eg airway obstruction or breathing/swallowing difficulties due to facial swelling

  • trauma including facial/oral laceration and/or dentoalveolar injuries, for example avulsion of a permanent tooth

  • oro-facial swelling that is significant and worsening post-extraction

  • bleeding that the patient cannot control with local measures

  • dental conditions that have resulted in acute and severe systemic illness

  • severe dental and facial pain: that is, pain that cannot be controlled by the patient following self-help advice

  • fractured teeth or tooth with pulpal exposure

  • dental and soft tissue infections without a systemic effect

  • suspected oral / health and neck cancer (for referral via the 2-week suspected cancer referral pathway)

  • oro-dental conditions that are likely to exacerbate systemic medical conditions.

 

Patient pathway for NHS urgent dental treatment for London residents during the COVID-19 outbreak

Patient in pain with regular dentist

Patient in pain with no regular dentist

Patient phones practice and is triaged. Clinician attempts to resolve the problem with AAAs Advice Analgesia Antimicrobials (where appropriate) [follow up with patient as appropriate]

 

Triage successful: no further action required

 

Triage unsuccessful: patient phones NHS 111 - referred to Dental Triage

 

Dental Triage Patient is triaged over phone, if patient meets criteria for urgent care they will be directed to appropriate service (Urgent Dental Care Hubs below will triage patients again before accepting them for treatment)

 

In hours care for COVID-19 symptomatic patients at Urgent Dental Care Hub

 

In hours care for COVID-19 asymptomatic patients at Urgent Dental Care Hub

 

Out of hours care for COVID-19 asymptomatic patients at Urgent Dental Care Hub

 

Dental emergency Dental emergencies should be directed to A&E or via telephone to 999 as usual

 

 

 

 

Patient may contact a local practice for initial advice. The practice may choose to accept the patient for AAA triage

 

Patient phones NHS 111 and is then referred to Dental Triage

 

Patient Journey Post COVID-19

01; Pre-screening questionnaire

Please fill up our emergency form on line. In the form, please give us as much information as possible for us to be able to assist you better. please add few photo of the problematic area. We may need to call you for further information.

 

Clinician attempts to resolve the problem with AAAs Advice Analgesia Antimicrobials (where appropriate) [follow up with patient as appropriate]

 

Triage successful: no further action required

02; Digital paperwork

Medical history and consent form would be completed digitally and emailed across to the practice prior to appointment.

03; Temperature check

On arrival, body temperature would be taken and recorded

04; Hand washing

Hand must be sanitised or washed according to clinical hand washing

05; Patient PPE

Masks must be worn while waiting to go into the treatment room

06; Store personal belonging 

Personal belonging must be placed in a box before entering surgery. therefore, 

07; Mouthwash rinse

Upon entering mouthwash rinse might nbe given

08; Hand washing

Hand washing to take place after treatment

09; PPE

Masks must be worn before leaving the surgery

10; Contactless payment

Contactless payment where possible

11; Dispose PPER

Dispose of PPE within the clinical waste bin

mbdental

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